Terrible company!! Changed from prepayment meters in August. Set up monthly payments and they still haven't sorted the issue. Just a change over thats all!!!! I have spoken to at least 20 agents, had 2 engineers out. Not one person has helped rectify problem. They either put down or pass you onto another department. I am disabled and have in the past 2 weeks been without gas and electric on 3 different occasions. I can't stop crying as I wait upto an hour to call to then be passed onto another department, then the line goes dead. I literally have no gas this morning again. I am cold, I am crying as I am so frustrated. I have been so poorly since the first time I had no gas or electric. I have no where else to go as my family live far away, so I'm stuck in a house cold. I really want to take this further, I've put in complaints but nobody does anything about it. I just don't know what to do.