British Gas has lost its way: in the past 2 years I have problems on line paying my gas bills, there was always a problem. My most recent last sat 10/10/20 I entered my meter readings and shortly after that rI received notification of the bill for my electricity and gas. I followed the process of entering my card details only for a message to tell me my card had not been accepted, 5 minutes later I received a message from my bank telling me that £144.40 had been requested by British Gas and for me to confirm this. A few minutes later I called the number on one of my bills 0800 107 0224 only to be advised that this line is not now in operation and to call 03332029802. Being cautious I checked this number on BT and was advised the number was unsafe and located in France.. I tried several other numbers with out success. I emailed customer services and for some reason the email address would not allow me to put a a heading for the subject of my email!!! so I sent it without a heading. Guess what! my email came straight back to me!! I manage a complex that houses retired residents and many do not have computers so it is hard for them to contact BG. many of their bills are sky high with one elderly chap paying monthly £117.00 for a all electric 1 bed flat and BG take his money on time despite his emails asking for justification for such high bills. Many of my resident's are going off direct debit and paying quarterly and their bulls have almost halved but they are finding it difficult to get back their debit over payments. How ever they feel Paying quarterly by cheque etc they are in control. BG will shortly be losing customers from my complex including me. Awful, awful service and difficult to contact. I have given 1 x star but only because other wise I wouldn't be able to get on this site. So BG from me and my residents a zero stare rating.