I have put in 38 hours off lesson my driving instructor informed me that I can look into trying apps to get cancellation and get my practical test moved closer as he was happy with my driving. I did this and I received one and it was moved a month closer, yet still about 2 months of waiting so he told me to keep the app and get a closer cancellation. I received a texted on a Saturday morning saying a new lesson had been booked for me and it was for the Thursday coming up, I was buzzing months of lessons done i knew i was ready, yes nervous but ready yet my driving instructor refused the date with no explanation. I was gutted I asked him why he said to early look for a new date. The only dates i could find where months of and not in my area, i told him this he said i had to book one and hope for a cancellation again. I refused to book tho as i wanted to do it on the Thursday. Tuesday came i texted again saying can Thursday happen he never answer the question he just asked if i had booked a new date. I left it and never contacted him again i went straight to BSM complaint and I have repeatedly emailed and live chatted to them with no outcome just a email saying we take complaints seriously where looking into your case we will hopefully resolve soon. 2 months have passed email 4 more time and absolutely nothing not even a email back a total disgrace of a company