We were moving house on 10th Oct so I informed BT on 19th Sept. As of today we still are not connected to the fibre broadband. Engineers came and failed to find the duct that was under a wheelie bin they didnt move. We were sent a hub so that we could use the copper broadband in the meantime, however we found that at some point the phone extension had been disconnected by an Openreach engineer when replacing the cover on the master socket. Without this extension the hub, phone and wires were at the bottom of the stairs and could easily have been tripped over. I phoned BT and asked that someone could reinstate it. I have found out today that I have been charged £85 for them to do that, bearing on mind that it would not be needed if they had connected the fibre in the first place and they were the ones that disconnected it, I think this is a cheek. I also noticed that on my order the engineers due today are now estimated. So I'm guessing they wont be turning up. I guess another phone call (the 10th) and hours of my life I wont get back will be needed today. BT sort yourself out you are a disgrace.