We joined BT despite numerous bad reviews as we knew people who had great experience with them... A week after our activation date we are still internetless. We have tried time and time again to contact BT to get the problem resolved. Customer service have been very evasive and unhelpful. They have said openreach would be going out on Thursday to sort the issue, they still have not gone out 3 days later... We have had no update, no communication on when we will have internet. We are both working from home and this has been worse than a nightmare for us both with no light at the end of the tunnel.