Rude and unhelpful customer service team. Customer service adviser put the phone down on me. I spoke to Customer service team yesterday and he closed the complaint which was lodged on 21 Jauary 2021 and no one got back as promised. BT was misconceived on their website by not mention that they use old fashion Arial on the chimney. The Arial installers were late by only 4 hours. BT customer service team didn't want to know. When I phoned to chase them up because I was charged £91.00 for 14 days. The customer service team closed my original complaint. He kept saying that "what do you want from this" he didn't resolve it and told me to wait for another 14 days and I might get a revised bill. I moved back to Sky. Do not join BT. It's a waste of your money and time. The company is not up to the job. They cannot deliver. The staff needs proper training.