Please do not be tempted to use BT, - my experience has beena disaster from day 1 - i am 3 months in now, the fast fibre is slow, my phone line has been disconnected and the tv is glitchy to say the least, I have spent over 11 hours on the phone and have lost the will to live, but I will now dedicate at least 11 hours to complaining about BT. My landline has been disconnected and it has taken hours to even get someone to acknowledge this mistake - Whilst on my latest call i was on hold so long that i had time to calculate how long i have spent on the phone to BT throughout this whole process - the incredible figure is a minimum of 10hrs and 52 minutes, and I know this does not nclude all my calls as i only went back through my mobile phone call history I have made several complaints and would like some recognition of the time and trouble this has caused, even an apology would be good.