If you enjoy feeling powerless and without any rights to demand better of your service then BT are the perfect provider for you. As always with these companies, you're forced into uneccassarily long contracts (24 months) and the advisors you conduct buisness with are extremely crafty, casually forming a verbal contract in disguise as friendly conversation. They slip in the small print and minutae of contract in a way that undermines it and makes the terms of your contract not explicitly clear. Now, fast forward down the line when you inevitably call about a problem (24 months is after all a very long time) they become very shrewd and start coldly quoting contracts and agreements that you apparently made years ago over the phone leaving you with absolutely no bargaining chips. They can essentially do what they like and you have no right to seek better service elsewhere or they'll hit you with a massive cancellation fee. I argued against the fee for weeks, speaking to managers and expressing my disappointment that I should be penalised for wanting to leave when the whole situation arose in the first place from lackluster service on their part. They keep up a false pretense of friendliness but the whole time its abundantly clear they have no intention of backtracking or compromising and that a big company such as them are still going to take an extortionate amount of money from the pocket of a working person. In what way is over £200 a justifiable cost for them stopping a broadband and TV service? How much does it actually cost them to turn on a line? Its purely bullying tactics to force people into remaining loyal rather than inspiring loyalty through good service.