WOW what happened to BT it is a terrible service I changed from Virgin media to BT because it was cheaper, I paid for an engineer to install and set up the equipment because I wanted it done properly, when he arrived he said he does not install and set up anything other than the hub even though I had paid for the installation and set up as an extra cost. I was left with a box full of equipment that I had no idea what to do with so I did the best I could do. I had reasonable good connection for a couple of days but most of the TV channels did not work, after making a complaint a very helpful lady contacted me and help me set up some channels. A few days later I started getting really slow internet connection, my daughter could not do her school work as the connection kept cutting, I could not play music because it kept freezing during every record, the TV would make weird noises and freeze, I could not download programs as they would time out. I again made another complaint as I was getting stressed out and angry with the terrible service, I was again called by a very nice lady who said they could send an engineer out in a few weeks, I said that was not good enough I had paid for a service I had not received and could not use so she then said she would send and engineer in a couple of weeks and give me £20 as goodwill, I said I am not bothered about goodwill I want the service I had paid for. I made a further complaint now because the engineer did not turn up and I waited all day for him, I still have a terrible service and wish I had never changed from Virgin despite the higher cost. This is the worst most frustrating stressful service I have ever experienced and trying and call them is impossible, terrible terrible service.