Been with BT for 1 year and we had to cancel out a few months before it ended because we was not getting the full internet service of 8mb and regular tests displayed 0.01mbps with frequent disconnections. I was quite fumed and customer service could not help with anything, not even upgrade or send engineers. I know its not my property thats the problem because i had no problems with virgin before. Furthermore we were charged £200+ For early termination of contract, of course its not worth doing that but the service team said we wont get charged anything for leaving early which is what we did unfortunately. We tried to get a record of this evidence but BT did not record the conversation, how smart and dirty of them! Anyway, i got a letter recently with BT saying we owe them £90, to be honest thats just a joke, they've already taken £200 off our direct debit without consent! So everyone, dont join BT for heavens sake and find an honest provider elsewhere, they offer better internet and even cheaper deals!