Really I would like to give no stars but that is not an option. 24th Feb put in an order, activation date was suppose to be 3rd march. Did not happen. New activation date 18th march.....did not happen. Again told activation will happen 22 march....surprise surprise...did not happen! Call centre staff arnt in sync and have told us multiple lies. Told we cannot get a temp dongle as we are not vulnerable enough, despite working from home and having kids google classroom work. BT customer service is disgusting. Gone are they days they are a monopoly yet they still act like it. I even had a member of staff raise her voice at me when I made the point is my situation not dire enough I am unable to work from home for nearly a month!? New house, lots of paperwork, school applications, council paperwork and endless forms, home schooling and in lockdown with not internet! Thanks BT