My experience with BT has been absolutely terrible in every way and this is how a loyal BT customer is treated. Summarised as follows: - BT stop my TV box and state it’s a fault. What it really was, was that they wanted me to sign up to a new contract so bluffed me by sending replacement kit. This was in January, even after I warned that I’d be moving house shortly. - 13/02/2021 I explain to BT that I’m moving home and attempt to order house move. As it’s a new build (new home), BT will not allow me to order until I evidence I’ve moved and charge me for full service, even after I move I to new house. - moved home 20/02/2021 no Wi-fi or service as of 08/04/2021 - BT send kit to previous address that I left over a month ago - It takes over 2hrs a phone call as I’m sent to wrong department over 5 times per call and twice I’m cut off - BT cancel my complaints twice online and lie in that they have attempted to contact me when they haven’t - BT call me a liar in that there computer thinks that I have full service. This is until I evidence that my smart hub 2 is indeed orange and doesn’t work - I’m forced to risk travel and work from office during the COVID epidemic - BT state that an engineer will come out the next day between 1-6pm. Two days in a row and no engineer visited - I ask for special dispensation as I have a 3 year old son and I’m the registered carer for my 90 year old Grandfather. I’m told by BT management that this does not qualify me as an emergency or priority so no TV, Wi-fi, phone or CCTV to my home for two months. - I’m charged the monthly charge for the duration, even with no service - BT attempt to cancel my complaints without my consent and send another activation date. Luckily I’ve screenshot the original date and so can cancel as per breach of contractual obligations by BT BT have become an absolute joke and the relationship between BT and Openreach is now a joke. My advice is don’t join BT