Been a customer with this shambles of a firm for approximately 6 months..... and each and every month so far has been the same. i recieve a notification from the BT app stating that my services " may " be suspended in approx 10 days from the time of this notification. Each and everytime the very next day my services are cut off, many times before the bill itself would even be due. Then each and everytime we have the whole affair of trying to first get through to a customer service rep. then actually getting through to one who even understands what you are saying never mind what your problems , issues or concerns may even be. After what is at least 30 mins to a hour of this everytime, you are then put through to an advisor that doesnt seem well trained and has very little understanding of the company they actually work for. we even on a couple of occassions have had to tell them about their own " hotspot" services. to which very worringly a couple of these did not know about this. Then you pay the Bill.............. and the wait and the wait and the wait for your services what you have paid for and are most of the time in credit for to actually be turned back on. some tell you it takes 2 to 24 hours. Some turn it on within 10 minutes and others will tell you anything up to 48 hours. the app tells you it will be 1 hour. so someone somewhere is always telling you lies, horrendous service, shocking Customer service with very limited skills in their jobs and roles, This contract will definetey not be getting renewed when the time comes.. even if i was offered it for free,, the answer still would be No, due to their sheer lack of interests for their customers. I have and will not recommend this company to anyone for anything whatsoever.