BT is shockingly bad. I have been with them for many years and expect the best from the main landline and broadband provider. Sadly, this is not the case. When Open Reach came to connect fibre broadband to my house last week, they lost my number and tell me that i might not be able to get it back. In the mean time, I have been without my number for nearly a week, they say it is going to be until next week (Tuesday today) until they can tell me if I can have my old number back. Meantime, I am now without work waiting for my phone to ring. Utterly hopeless. I have been on the phone to them for approximately 25 hours being fobbed of with this and that. How on earth can BT just lose my number? I thought they knew what they were doing. Time for change, Vodafone here I come. I have not long left of my cooling off period which is 14 days so have given them another 24 hours before I jump ship. Shocking BT, just shocking. Dont take the word of the call centre staff, they all say different things.