BT committed to installation of broadband in my house on 10th December, after having ordered it in November. They failed to make their own deadline, and in fact still haven’t installed it, and we are now into February. I have had to contact customer services on many occasions, having to wait an average of 20-30 minutes in a queue, then having to repeat the whole saga over and over. I have registered at least 5 complaints, none of which have been resolved, despite the e-mails from BT saying that the issues were now closed, and that they were glad they were able to help. I have requested to speak with a manager, and this has been totally ignored. If they promise to install broadband by a certain date, DONT believe it. They don’t have the capability, having to rely on Open Reach to do the work for them, just like all the other providers, so you’d be better off going through one of the others. I am disabled, and rely on the internet for medical treatment, neadless to say, I’m not happy.