Terrible communication ie none. I of course understand that with the storm of just over 2 weeks ago there are a high demand of faults and problems but after an initial BT engineer assessment 5 days after the storm (23 Feb ) for a snapped WiFi cable literally nothing has happened . It is impossible to get hold of anyone and only by reluctantly filing a complaint can I give feedback. Needless to say from judging the complaint timeline no one has looked at it either or got back to us. Please just improve your communication it would prevent a lot of frustration and anger.