Corrupt and lying. I have a negative mark on my credit report due to leaving this bunch of insects for a miss-sold contract and a service they could not deliver on. My service was totally unusable (including my phone line), and three separate engineers finally confirmed a serious problem with the use of aging and corroding aluminium communication cables that become shorted in damp and wet conditions making any reliable service impossible. They still claim i owe them termination charges although sold to third parties who also closed my account once evidence was provided by myself regarding the ongoing and unresolved issues. BT themselves had actually closed my original complaint and refunded me for overcharges on termination but still mark me down on my credit report and expect me to settle for a service they can not provide.