BT sent me a link to a page on their website that gives information about Home Essentials Broadband being available to benefits claimants. This information is buried on their website. A customer would need to be told that it is there so that they could access it. I believe that BT don’t want benefit claimants to know that there is cheaper broadband available. I have been in receipt of Universal Credit since 21/12/21. Therefore, I have been eligible for Home Essentials Broadband since then. I now have a contract for 12 months for this cheaper broadband which started on 1/4/22. I can’t pay my monthly BT bill of £80.07 in April 2022 because I haven’t got a job and I am desperately short of money. I called BT on 4/4/22 to discuss this matter. This was the latest date for paying the bill according to BT. I spoke to Dave at BT who was unhelpful, disrespectful and rude. So, there was no resolution. I told him that I will not be paying a late payment charge. The last time I was unable to pay my bill by the due date, BT applied a £7.50 late payment charge to my account. That was some time ago, so the charge might be even higher in April 2022.