We contacted BT 8 weeks ago for internet service. They since missed 3 appointments without letting us know no one will be showing up, billed us twice, and we are still without internet. I have the transcript of my chats with BT agents, being transferred back and forth, being promised that the engineer will come next Monday. That was 3 weeks ago, no agent, no internet. Please see the screenshot of the chat ((first and last page) that lasted 2 hours with no outcome. Avoid by all means. Unprofessional and a joke of a company. Oh, the bill is also double the amount than what the contract they didn't adhere to stipulates. Worst company I ever had the misfortune to deal with. Avoid.