DO NOT even think of using BT, worst customer services ever. They don't listen even when they are the ones who make the mistake, they fail to honour promises of correction. And then charge you for their errors. After being a customer for 12 years + I was out of contract and told I could move with my current number and remain out of contract. I provided ample notice of my move and the new address in full. However my line was not moved when I contact BT they apologised and said they would get it done after waiting 3 weeks for the line and Internet to finally be ready to use I was then informed I was now in a new 2yr contact of which I was unable to get out of without paying £250 cancellation fee!