BT cancelled my fully paid for businesses land line trying to sell it to another customer. I kept getting cancellation notices which I responded to telling BT the line was active and still required. However, they persisted in cancelling despite telling me they wouldn't. I then spent about £1k putting temporary lines & redirections in with my IT company to do everything necessary to keep phone communication open. BT did revert my line back to me. It probably took 3 working days in waisted time talking to the BT merry go-round along with my IT company. Took the dispute to the Ombudsman to get reimbursed however in the T&C's BT somehow aren’t responsible for this type of self-imposed problem. I got awarded £108 compensation. BT is a disgraceful company that is too big to take care of its customers with care, there is no continuity from them & they're expensive compared to other providers in the market. It was with great delight today that I have thrown the shackles of this dreadful company NEVER TO RETURN!