I have been trying to cancel my BT landline for several weeks. No matter when I phone the cancellation line it's "extremely busy" and I'm forced to queue for ages listening to Ed Sheeran. So not only are BT charging me for a line I don't use, they are obstructing my path to cancellation with a wall of Ed Sheeran. By my reckoning I have listened to 7 hours of Ed Sheeran this month and I'm still nowhere near getting my account cancelled. I think this is their plan, I am almost willing to pay a monthly fee not to have to listen to Ed Sheeran. I am beginning to wish I had just been born deaf, or in a country with no telecommunications infrastructure. And what does an "extremely busy" phone line look like to a corporation that deals exclusively in phone lines anyway? They must have the entire population of South East Asia phoning up to listen to Ed Sheeran all day. No wonder everybody's burned out and depressed and turning to opioids.