The problem started after I left BT. I returned the equipments as requested and received confirmation from them. I now face a charge of £30 for a missing dish that the apparantly sent me 5 years ago. After battling with customer service they insist on the charge. Also BT helped themselves to taking another direct debit after i left them. My account shows credit and I am promised weekly that I will receive the money back but so far nothing. I left BT because the Fibre braodband kept breaking up and despite one call after another, you get told that someone is going to look into it. Never agian