Unbelievably appalling . Moved business premises. Firstly placed order in time for move, person who took this when went of with Covid but no one notified me of this. I chased and chased then eventually rang customer service line who said they would get Martin to contact me once he has pulled the file to sort. No one called. I had to call again, and Martin said he knew nothing about it! Once I spoke to Martin, order was raised. I asked for a divert from my business line to mobile in meantime. This was set up but there was a fault, so another 7 days without a line while BT sorted this. Then i requested that my phone be diverted to my new Icloud number while we waiting on original number being ported over. Despite being told this would be done, nothing. Again another 7 days without phones. Complaint made on 8th July, 2nd August today, no contact from BT and no business line still working! Constant contact with BT with several people where I had to go through the whole story every time and to date I still do not have my phone lines running. DO NOT USE BT FOR YOUR MOVE. INCOMPETANT, DONT REALLY CARE, CONSTANTLY GO ROUND AND ROUND BEING PASSED PILLAR TO POST TO DIFFERENT DEPARMENTS, EACH NOT KNOWING WHAT THE OTHER IS DOING. THE DAMAGE TO MY BUSINESS IS BEYOND BELIEF! All this has been noted on my complaint of which i still await a call back after 4 weeks!