After signing up with BT on 12th July, and being told I had to be home for the service to be installed on 2nd Aug, I came home early from a trip sourcing rural clinics, and stayed home all day. Nobody came out, and after contacting a guy in open reach, I was told that BT hadn’t even ordered the service. I made a 45 min phone call, during which I was assured by a lovely lady that I WAS now signed up with BT. I asked her to email me confirmation of this and what we had discussed, and she promised she would, but never did. She clearly just lied to me. Yesterday I lost all access to broadband, land line and mobile phone (it won’t work without the wifi booster).This left me unable to sort this mess out. I drove 7 miles to a friend and spent 2 hours there on the phone to BT and on Facebook contacting them. I even tried to sign back up with Plusnet, but as my contract has ended, this would take 10 days anyway. So BT, you have f****d up BIG TIME, but tell me that you will ‘look at it’ and contact me on or after 9th Aug. How will this happen when you have left me completely UNCONTACTABLE in every way??? I will be unable to use my phone now til I leave the house again on Monday. I have just driven 12 miles to a cafe for internet access! You absolutely DON’T CARE. So I now have no way to return nor make calls, nor reply to messages on fb, email nor whatsap. I hope my dog doesn’t urgently need the vet, as I have no way to contact one. I have no access to online banking nor a phone, so am unable to pay any bills nor see what my bank balance is. My local councillor is dealing with an issue for me, and I am unable to contact him nor reply to any of his emails. They know I am not only vulnerable, but live in a forest, 10 miles from the nearest shop. I have hospital appointments booked. The hospital can neither get hold of me, nor I them. If I don’t confirm when they ring for covid checks, I will lose my appointment. This means I will go back down the waiting list. I don’t know how a company can be allowed to do something so despicable to its customers. BT, have absolutely devastated my life, left me vulnerable and at risk - their complete lack of care nor concern disgusts me! It says on their page - "We Connect for Good. We’re here to help". What an utter joke THAT is! Just got this from BT - despite the fact I HAVE NO INTERNET NOR LANDLINE!!!!! We've closed your complaint Hello, Thanks for getting in touch with us recently. We're pleased we could help. We've now closed your complaint. Your reference number is VOL013-702965264279. If you need to talk more about it, or you're not happy with how we handled it, please call the number -in the box below. Find out more about the process we followed WHAT AN UTTER JOKE!!!