I ordered a new router from BT.(hub2). The engineer came to install it. It precisely told him where to put it and where to connect the cable however he decided do do it on his own and place everything where he wanted without listening to me. He left all his rubbish and just left. I called BT to resolve the problem however they kept telling me that it could be a danger for his health. He could climb to connect the cable near my roof which is about 6 meters from the ground however he could not put the cable where I wanted to which is only 2meters from the ground. They offer you offers for less money only for the internet to be literally rubbish. I will never use BT internet and I wish that I never got in contact with them to order.