I had a great experience with bt customer service.ive had a problem viewing my tv which was fixed today.i did have to speak with 2 separate departments both member's of staff were friendly and very helpful.i did struggle a little on my end because I'm currently unwell with strep.I told them my situation and they were very understanding and patient with me.the last thing I wanted to do to day is be stuck on the phone all day or writing reviews.im so happy with the experience I've had today I cant thank bt enough
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