Customer service means absolutely nothing to BT. I have had various issues since the start which have been very poorly handled to the extent that I received a large amount of compensation only after going to the ombudsman. Not long after this resolution another issue arose which again has been awfully handled and will likely result in another referral to ombudsman. Issues will always happen with any company however BT clearly have zero interest in providing or training staff that have the ability to meaningfully help customers, avoid at all costs
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