NOT WORTHY OF ONE STAR!!!!!!!! We have been without our telephone service other than a couple of days when engineers came since 23rd December. We have been in touch with BT almost everyday for around an hour at a time, if we charged it would be £40 per hour and they would owe us compensation for loss of service, plus £800 for our time. Every person spoken to gives different stories. It started with a faulty line on 20th December. When help was sought the first person spoken to said we didn't have a contract since 2004. Why the dickens have we been paying BT regularly since then, and agreed new contract terms, and had upgrades on internet etc. if we didn't have a contract? Rubbish No.1 They then tried three times to issue contracts and each one was wrong and also effective at a future date not immediately, Rubbish No. 2 Our service was taken away with a pending contract. On 27th December an engineer visited because the service agent said we needed a home visit. He had been to the green box and found that someone had wired up the lines incorrectly which would account for us and our neighbour not have a service. Friday 13th january our internet and phone service was eventually restored by an engineer who found a fault 680 metres from our house. He set up the new router for the internet as well. Today we went shopping and saw two Open Reach engineers working at the green box at the end of our road. My husband and I both said "looks like we are going to lose our telephone again". We arrived home two hours later and correct, no telephone. My husband has been fed a load of tosh again for an hour on customer dis-service. It will not be restored until 24th January as there is apparently an order pending. We agreed to a free trial of an upgrade to the internet to improve the speed. No one said they would take the phone service away until we receive that engineer visit. We still need our telephone. We are keeping notes of every call and contact. This monopoly was fine when the company was a good one, but it mustn't be allowed to continue with such awful service. Can't speak to a manager or anyone in authority.