If I could give BT a minus, I would. Totally shocking and disgusting service. Fed lie after lie. The right hand doesn’t know what the left is doing. November 2022. Moved house. Over the road 🤔, so we’ll within the exchange area. We were told at the start that we could 100% keep our phone number. The salesman on the phone mentioned we could get BT tv package for an extra £2 a month…….so we ok it. Then everything went belly up. The day after, “open reach” cancelled the order……no explanation. We were left with no phone, or internet. A week later, after being on live chat with BT, a mini hub was sent out. We tried to get it to work……..and a week later on another live chat session, the guy discovered that someone at BT hadn’t switched it on their end 🙄 Eventually we got Wi-Fi……….but they were having trouble getting the land line set up. We were promised phone call after phone call…….nothing 🙄 Weeks went by, and promise after promise, but nothing. Over 100 emails & sms messages from them. Including a phone call at 7am on a Sunday morning to tell us that someone would call the following week 😡 We have had emails saying, that’s it, your all set up and ready to go, only to check our phone…….nothing. It is now jan 17th, and have received email telling us that it is “not possible” to keep your number. I am self employed, the old number is on my van, business cards, & correspondence, not to mention possible lost trade due to their incompetence. They’ve offered 3 months compensation, which we laughed at……but they didn’t even have the decency to phone us and explain…….a bloody email. If I could get my number & service elsewhere, I’d jump at the chance, but BT have got the monopoly, and they know it. A total fiasco from start to finish.