Moved house 16 months ago and signed up to BT fast broadband. They keep sending me mini routers to try and keep my broadband up and running, they don’t work they are useless. They have changed my package because they said it was what I needed, they lied, the broadband still no good. They sent several engineers, only turned up on 3 occasions with no excuses as to why they hadn’t previously turned up, leaving me out of pocket for waiting in for them. Kept changing router and mini discs and still no good. Finally after 16 months of complaining I had a call from customer services, a female called Sandra who was my dedicated customer service person, told me she would always be available to get my broadband sorted, she lied, could never get hold of her even after leaving several emails she never got back. The last engineer took about 3 hours to go through everything and replaced my router for the fourth time, at the moment I have stable broadband. I have been paying a lot of money and getting nothing back in return for 16 months, absolutely disgusting, can’t wait for my contract to end then I’m off to someone else who can supply what I need.