My complaint is still on going and awaiting compensation for faulty landline for which I have been paying for over two years. It is now fixed but it took 37 days to do so and 3 missed engineers appointment (wasted days). BT said I would get compensation but have heard nothing since the 22 February. They do not answer emails. I have now cancelled by contract with them and changed to TalkTalk. At least you can get a good response from them. I will await my claim for compensation????? I was with BT for over 60 years. Loyalty means nothing
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