BT Continued to charge me over £7 per month for an email address that was not clearly not in use since 2004 and had not notified or have any record of notifying me. Spoke to various members and was left handing on the phone several times by the complaint resolve team who only offered £20 then £45 initially and then some guy called Cameron said he was in charge said it would be only the £20 and that he would send paper work out for me to sign which he didnt, that was his final decision take it or leave it!. This highlighted when I changed banks and was clear on my statement. Over £800 had been taken by BT and no concern what so ever for the wrong they had done. Even as a former employee this is totally shocking and just goes to show you should never trust them.