What went wrong?! BT went wrong. They've always had a rubbish customer service reputation but nowadays they surpass themselves. I was with EE for almost 20 years but misinterpreted the dialogue when I called to ask for a cheaper monthly fee. I ended signing up to the crappy BT. Honestly they are so rank. EE gAve such exemplary customer care. BT, You say you are sorry we had a bad experience! Really?! You do not give a s.... You rake in your profits but continue to treat your customers with distain. Shame on you. The trouble is, you have the monopoly, you are bigger, fatter, richer. You bully your way through. If only I'd been more intuitive and listened more carefully. Whatever are EE thinking of? Merging with BT, they've siphoned off their loyal customers so freely, so willy nilly, in essence EE are now just as greedy and gross as BT... BEWARE EEBT! If you want to keep your money in your pocket and your sanity, steer clear of EEBT. Julie Akers. Eastbourne