I am so resentful of the fact that I did not check the reviews of other users before joining. This is an awful, dishonest, malicious, hateful company who do not care. They have a "system" that WILL LEAD to you paying your bills regardless of what they charge you, well over the agreed rates, and trap you into a contract you cannot escape. You ask questions, they're ignored. They read the script and do not deviate. They do not care about you as a customer or an independent business. PLEASE for the sakes of your business, if you find yourself here reading this DO NOT USE ONE OF THE BIG COMPANIES. Contact a local IT company, ask them if they have any ideas or solutions with a commercial supplier who really do know and care about the businesses they work with. Do not get suckered into an agreement with this awful company. If you look at the trust pilot review, they just force the cycle "oh contact us on twitter and we'll resolve the issue" - meanwhile, no resolution. Just get you through to a nasty individual who does not listen, just spouts the same message. Furious, and I'm trapped. Please do not make this mistake.