You have already taken 5 hours of my life I'll never get back, and 8 weeks of stress for my terminally ill mother who has been a loyal customer for over 50 years. You should be ashamed of yourselves how you try to squeeze ever penny from the elderly, shame on you. Your staff are under trained and send you round the houses apart from Adam who sorted it for me to day thanks again Adam.I myself will never give BT another penny as long a I live and will advise anyone and everyone to stay well away
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