Moved on the 20th of June and I still do not have broadband. I was told it would take 12 days to transfer service but still no service. Tech support sent out new hub and engineer. Engineer arrived two days before new equipment and used supplies from his bag to hook up old hub and tell me it works but then he left with those supplies leaving me with no broadband. Two days later new hub arrives without the little white box and grey cable that the engineer had so I could not hook up new hub. Called tech support again for them to say they are sending out needed supplies. I get little white box in mail today but the red cable and yellow cable that came with my hub do not connect to the little white box. I call tech support again to be told I need an engineer that will be here Monday. I can’t take off work again for engineer to come and hook up my hub with supplies from his bag and say yep it works and then leave with the supplies that make it work! It’s pointless!!! I need the grey cable that hooks into the little white box!!! So now I wait again for supplies to be delivered and I have been without service since the 20th of June! Total incompetence, worst broadband company I have ever dealt with. Avoid at all costs!!!!