My mum has been with BT for 40yrs 3 months ago she asked for a package to be changed from landline to both broadband and landline for 26.99 but they needed to do some work outside the property for fibre broadband while they were doing the work they disconnectef the phone withoyt teklibg her when complainef they issued her with s temporery number charging 45 pound extra a month plus the 26.99 for broadband and she has been promised eveeyweek to have her old number back but they hsvent goven her. That number she has had for 40 yrs is for doctors and family members to call. The temp number is suppose to go but has been stuck for 4 months. The work they have done for the broadband is a trip hazard as they left the wire out which is a trip hazard. Never seen any company as bad as BT. Tried to send a email and they dont have one. I phone them and they give fake promises.