Recently moved house September 15 engineer supposed to come that day to reconnect didn’t show up 2 further appointments made, again both no shows no explanation a engineer eventually came claimed all would be up and running by midnight.midnight came and went as did the next week and still no connection, passed from pillow to post every time I ring advisors all very apologetic but that’s as far as it goes ,promised phonecalls with a update don’t happen shocking customer service come on BT pull your self together
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