BT customer service is absolutely horrible . I had a terrible experience with the team. My Broadband not worked since 5th,confirmed someone will come but was not booked, someone came on 14 to fix it couldn’t do it engeneer said he don’t know how to fix it. Booked for an open reach engineer, received a confirmation of the appointment. Took time of work and actually the appointment wasn’t even booked. I called BT and customer service had no empathy was the most horrible experience. After 5 years with BT you would think they would do their best to provide the best customer service. They offered to book me in after Christmas.My WiFi is not fixed and I cancelled my broadband as their services are disgusting. Please train your customer service staff.