Terrible. I am a new customer attempting to get broadband and phone for my elderly mum who is vulnerable. Ordered broadband and phone Friday 9th Feb stated several times that transfer ring existing number was essential and was reason why we have had to transfer from Sky. Rang back on Monday 12th Feb to bring forward the install as mum is vulnerable. The order had been CANCELLED. No explanation - fault of OpenReach. Had to order again! Phoned today again to escalate install for a VULNERABLE person and discover that the telephone number has not been transferred. What is wrong with this system? This is the worst customer experience I have ever experienced. Asked for a call back from a manager as this has now been ongoing for a week. And still the order is NOT RIGHT. Apparently they have to CANCEL in order to ensure the number ports across. Despite me explaining from the start that porting the telephone number was vital. Call back from manager promised for1200 today. I hung around until 1230 and they phoned at 1241 when I was driving. SAVE YOURSELVES A LOAD OF BOTHER AND GO WITH SKY. Far superior service this lot are shocking! Am just on hold trying to get through again. They are very busy - I wonder why? Wonder if Gavin Patterson is aware of the extent of the terrible service?