My BT Phone could not receive incomming calls, I could not call out with the phone, BT refused to send an Engineer to fix the problem, I had to pay for someone to come and look at the problem, I am elderly and Disabled and do not know what is wrong with the phone, it keeps saying that it is not connected to the hub, but it has been working alright for almost a year, I am going to be charged £40-00 for someone to come and help me, they then have given me a £20-00 credit towards this price, A BT substation with engineers always in it is just 100 mtrs from my home, they could have come and helped me.