My broadband is slow and continually drops out everyday, I'm told different things by BTs staff in their Indian call centre. I've had two new HomeHub4 since May, when my original was hit by lightning. I live in a village that has an ancient exchange which has never been updated, therefore I can not move to another broadband supplier as they would have to piggyback of of BT's old equipment. My broadband drops daily at 17:00, and may or may not return by 19:00...quite often continues dropping out until after midnight. At weekends my service is intermittent from Saturday morning onwards. A few years ago after that storm I has the same problem, 3 engineers came out and two told met here was nothing wrong, the third one went up the telegraph pole and found my line connection had corroded and dropped off. Did BT refund the £128.00, of course not they kept that... I hate BT it's run by lying charletons, only interested in making money for its shareholders, and has no interest in investing in its infrastructure...especially in outlying villages. When the do speeds checks, they do them from London 50 miles away not the exchange in the village.