I wish it was possible to give -5 score. BT Business including BTNet (leased line) are possibly the worst company I have ever dealt with during my 15 years of working for our company. A catalogue of disasters including multiple depots being cut off erroneously causing huge amount of hassle and damage to the business. I have been moving all services away from BT including our leased line which finished with BT earlier this year. We were already owed over £1000 in compensation from BT which I had to fight to have refunded to our account, several times I had been promised the return of our money by BT representatives only for nothing to appear. We have now been charged a further £800 when we no longer have any services with BT despite having an active complaint with them where I was promised the money would be returned. We are now pursuing the recovery of the money through HSBC. Please stay away from this company, disgusting business practices. We have now moved to TalkTalk Business for all services and the difference is night and day. If unlikely event anyone from BT reads this our complaint reference is IMP-115603337.