Shocking customer service. Had BT for years tried to stop netflix as they had started charging £17.99 but not so simple as 5 months later every month im messaging and ringing to get a credit as they still cant stop it. Sick of the monthly hassle ive moved to SKY in may but eventhough i told them april, ive paid advance charges this may and now another bill due 22nd but once again i have advanced charges coming. OMG whats wrong with them. I have so many pictures saved to my phone from their staff lying and saying its sorted, you dont need to pay the bill, stop your direct debit and so it goes onnnnnn and onnnnnn its draining. Ive called, messaged and emailed