Terrible contradictory advice provided by customer service. Each time you call they give you contradictory advice. Then they charge more for existing customers and don't recognise loyalty. They offer cheaper deals to new customers than existing customers who have to pay lot more. Totally unhelpful and not listening to my requirements and try to put me on expensive packages and then add extras putting the bill up when I have clearly told them I want to reduce my monthly bill. Then they also try and lcok you in 24 months contract. I would strongly recommend to shop around especially existing BT customers.