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Anonymous
Do not sign any contracts with BT! BT promised a seamless switchover for our business to the cloud but had technical difficulties and could not and did not port our business numbers over to the cloud. Four months after the promised switch over date I gave up and asked to terminate this service as without the numbers ported over, we could not use it. They said to cancel the redundant service it would cost us £9000 in early termination fees, despite the fact that we have never received the service. It went to deadlock and then the ombudsman but because they did not mention the numbers being ported over in the original contract (despite being unable to use it without these in place)! This has gone on since December 2022 and is still not resolved, despite hundreds of telephone calls and emails. This is a communications company that can not communicate.
4 months ago
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