Never known a more incompetent company. Rang 1st July to get broadband fitted to a new warehouse unit. Engineer came out 10th July and said they install the cable from the pole to the unit, told them they couldn't as the vans couldn't get through so it'd need to go underground. Went back and said we'd need to pay for underground works, asked for invoice but then told they'd got it wrong so would cancel and reorder. Absolutely nothing happened. Rang back and arranged for it again, engineer attended today to fit a cable from the pole to the building!!!!!! 1 hour on the phone to the useless call centre who did not understand a word I was trying to say, got put through to a supervisor who also didn't understand a word I'd said, no idea whether we're ever going to actually get broadband. Oh and to top it off they took the DD out 2 days before an engineer had even attended site, absolutely useless