ABSOLUTELY WORST COMPANY ABSOLUTELY WORST COMPANY, 💯 GUARANTEED TO RIP YOU OFF AND NOT RESPOND TO CALLS AND EMAILS. ( Let's see if they will respond to this) Dearest BT I am writing to formally request the cancellation of our order due to ongoing issues with the activation of our phone line. We had the equipment installed on 20th September at 8:00 AM, and we were assured by your customer service team that the line would be activated by 4:00 PM that same day. Unfortunately, this has not occurred. We were initially told the delay was caused by our current provider not releasing the number. However, after contacting our current provider, we discovered this was not the case and that BT had made errors in the number transfer request. Despite several conversations with BT customer service and multiple complaints (reference IMP-131655126), there has been no resolution. We have been without a working phone line for over eight days, resulting in significant financial losses, amounting to thousands of pounds in lost revenue. Due to the lack of progress, the poor communication from your staff, and the overall handling of this matter, we have lost confidence in BT’s ability to deliver the service we expected. Therefore, we are formally requesting the cancellation of our order and any associated services with immediate effect. We expect this request to be processed promptly and confirmation of the cancellation to be provided