0/5 - Worst Service Experience with BT Internet Avoid BT Internet at all costs! I've had the misfortune of experiencing: Frequent Disconnections: Constant drops in connectivity, requiring router restarts. Slow Speeds: Never exceeded 500 Mbps, despite paying for 900 Mbps package. Unreliable Speed Testing: BT claims only their app shows accurate speeds, dismissing third-party speed tests. Harsh Payment Policies: Immediate disconnections for missed payments, followed by 24-hour reactivation delays. Lack of Transparency: No service status updates or reminders for payment due dates. Coming from Virgin Media, I'm shocked by BT's subpar service. Virgin Media: - Sent reminders for overdue bills - Provided transparent speed information - Notified me of planned disconnections - Didn't disconnect services immediately BT's logic is baffling: - Charging late fees, then disconnecting services anyway - Claiming their platform is designed to evade third-party speed tests. Now, my services are disconnected, and the irony is that I'm unable to open the BT app to pay my bill! The app is not working, what a shame. How am I supposed to pay my bill when your app doesn't function? This is ridiculous. Warning: Don't make the same mistake. Consider alternative providers or use your mobile hotspot for internet at home. Advice: - Research thoroughly before choosing BT - Check speed tests from multiple sources - Be cautious of hidden fees and disconnection policies I hope BT takes customer feedback seriously and improves their services (May be in dreams).